Appointments
Booking an appointment
To see the doctor or nurse you will need to make an appointment. Blood tests, baby clinic and antenatal checks are also by appointment.
Some of our appointments can be booked a week or two in advance. These can be used for routine checks or when you need to have a problem reviewed. We can usually offer you an appointment within 48 hours for more urgent problems.
There are 6 satellite hubs across Sheffield and it may be possible to book you into one of these hubs for some of the services we offer at the practice when the practice is closed in the evenings and at weekends. Staff at the practice will book you these appointments if appropriate and 111 will also direct you to one of the hubs if you ring them when the practice is closed and you need to be seen urgently.
Urgent Problems
Please let the receptionist know if you need to be seen for an urgent problem. Do be prepared to give us some details of what is wrong, as this will help us to see you as soon as possible. Sometimes the doctor may phone you back to ask how you are or offer advice. When offering urgent appointments we give priority to people with severe pain or discomfort and those with worsening symptoms.
If you have an injury or have been involved in an accident we suggest going immediately to the accident and emergency department at the Northern General Hospital.
If you phone us when surgery is closed you will hear a recorded message asking you to phone the advice line, Call 111. The call handlers there will ask you about your problem and if necessary put you in touch with the emergency out of hours service provided by Sheffield GP Collaborative.
Routine Appointments
Appointments for routine matters can be booked up to three months in advance. We can usually offer you an appointment within 48 hours.
Missed Appointments
Please let us know in plenty of time if you cannot keep your appointment. We can then offer it to another patient. By just not turning up you not only waste our time but also may prevent another patient from getting an appointment. Do bear in mind that if you are very late for your appointment we may not be able to see you.
If you have missed your appointment we may write to you to find out why this was.
Chaperones
We will always arrange for intimate examinations to be carried out by someone of the same sex as yourself if you would prefer this. We will usually arrange for a same sex chaperone to be with you when you have agreed to such an examination with a doctor or nurse of the opposite sex. We are also happy for you to bring a friend or member of the family to act as chaperone if you prefer.
Do bear in mind that some of the doctors do not work in surgery every day and so have fewer appointments. Also there may not be a doctor of the same sex on duty all the time. If seeing a particular doctor or a doctor of the same sex is important to you then please book your appointment well in advance to be sure of getting to see the doctor of your choice.