Our Reception team is made up of 5 Receptionists led by the Reception Supervisor Becky. Becky, Sam, Janine, Julie and Sarah are always happy to help with any queries you may have. Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They have received care navigation training to direct patients to the right team member depending on your health issue or query to make the most of the patient appointments with the GPs and Nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, correspondence from hospitals and clinics and dealing with patient records. Our Admin team includes Alison, Adele and Jacquie who deal with the medical records side, including letter typing, recalls, registering patients, coding, running searches and reports etc. |